Ready for your home visit?
Contact us today to schedule your home visit with our expert optometrists.
We are dedicated to providing you with the best eye care experience at your convenience.
The Eye Test
Are home eye tests as thorough as tests in a practice?
Yes. Home eye tests are clinically equivalent to those carried out in an optician’s practice. The optometrist brings professional portable equipment to perform a full examination.
What happens during a home eye test?
The optometrist will:
• Check your vision& Examine the health of your eyes
• Discuss any symptoms or concerns, Explain the results clearly
• Provide a prescription if needed and if any referral needs to be done
The test usually takes around 45 minutes.
What equipment do you bring?
We bring all the necessary professional equipment to carry out a full eye examination safely and comfortably in your home or care setting.
Can you test for eye conditions?
Yes. Home eye tests can detect and monitor conditions such as cataracts, glaucoma, macular degeneration, and diabetic eye changes. If needed, we can refer you to hospital eye services or your GP.
Can family members or carers be present?
Absolutely. Family members, carers, or care staff are welcome to be present during the eye test and can help with communication or decision-making if needed.
Do you visit care homes and nursing homes?
Yes. We regularly visit residential care homes, nursing homes, and supported living environments. We can see individual residents or organise group visits.
How quickly can I get an appointment?
Appointment availability varies by area, but we aim to offer visits as soon as possible. We can advise on current waiting times when you contact us.
What should I prepare before the visit?
If possible, please have:
• Any current glasses
• Previous prescriptions (if available)
• A comfortable, well-lit space
Are your optometrists qualified?
Yes. All our optometrists are fully qualified, experienced, and registered with the General Optical Council (GOC).
Is the visit safe?
Yes. Our optometrists follow strict hygiene and infection-control procedures and carry official identification during all visits.
What happens after the eye test?
After the test, we will:
• Explain the results clearly
• Provide a prescription if needed
• Arrange glasses or referrals if required
• Offer advice on ongoing eye care
Dispensing and pricing
Do you dispense glasses during domiciliary visits?
Yes. We can dispense glasses during domiciliary visits and take all necessary measurements in the patient’s home or care setting.
Are specialist lenses or coatings available (e.g. varifocals, thin lenses)?
Yes. Options such as varifocals, thinner lenses and anti-reflection coatings, transitions are available where appropriate.
Can NHS optical vouchers be used towards glasses you supply?
Yes. NHS optical vouchers can be used towards the cost of glasses we supply. Any additional cost would be payable by the patient.
When do I need to pay for glasses?
Payment is usually taken once the glasses have been ordered. Costs will always be explained in advance.
How long do glasses take to be delivered?
Glasses are usually delivered within ~3 weeks, depending on the lenses required.
What is your returns or remake policy?
If there is a prescription or manufacturing issue, we will arrange a remake where appropriate at no extra cost.
If glasses are refunded through 14day return policy
A £40 professional dispensing fee applied from the total refund. This fee is included in the cost of glasses if dispensed. This covers administration, time and other costs. If you proceed with glasses, this fee is incorporated into the cost if the glasses as standard.
Do you offer aftercare?
For peace of mind, all new glasses come with free aftercare for one year.
Can you adjust or repair existing glasses during the visit?
Minor adjustments can often be made during the visit. More complex repairs may need to be completed off-site.